Política de reembolso
Aquí tiene en resumen cuándo y cómo reembolsamos. Lo vinculante es el texto de nuestros términos del servicio, citado a continuación.
- Reembolso íntegro si el LEI aún no se ha emitido, renovado ni transferido (salvo una transferencia detenida por una objeción; véase más abajo).
- Reembolso íntegro si el LEI no puede emitirse por causas ajenas a usted.
- Si una transferencia se detiene por una objeción, le reembolsamos el importe pagado, descontados los costes ya generados por la solicitud, como una tarifa cobrada por el emisor de LEI.
- Si el LEI ya se ha emitido, renovado o transferido, reembolsamos el importe pagado menos la tarifa del emisor de LEI por el trabajo ya realizado. Le indicamos el importe antes del reembolso.
- Si transfiere su LEI a otro proveedor, no se reembolsa el periodo prepagado.
Cómo solicitar un reembolso
- Envíe un correo a support@leimint.com en un plazo de 60 días desde el pago e indique su número de pedido.
- Respondemos en un día hábil.
- El reembolso se realiza al método de pago original en un plazo de 14 días.
Condiciones vinculantes
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10. Delivery
We submit the application to the LEI Issuer after payment and once the power of attorney has been signed. LEIs are usually issued within one business day, but issuance depends on validation by the LEI Issuer and the availability of business register data and is therefore not guaranteed within a specific time. If an LEI cannot be issued for reasons not caused by you, we refund the full amount paid.
11. Refunds
You may request a refund by e-mail to support@leimint.com within 60 days of a payment. If the LEI has not yet been issued, renewed or transferred, we refund the full amount. If a transfer is stopped by a transfer objection, we refund the amount paid less any costs already incurred in connection with the application, such as a fee charged to us by the LEI Issuer. If the LEI has already been issued, renewed or transferred, we refund the amount paid less the fee charged by the LEI Issuer for the work already performed. In each case we state the deduction in our reply before the refund is made. Refunds are made to the original payment method within 14 days.
13. Moving to another provider
You may transfer your LEI to another LEI Issuer at any time, also through another Registration Agent; a prepaid period is not refunded on transfer, except as set out in section 11.