Refund policy
In short: when and how we make refunds. The binding wording is in our terms of service, quoted below.
- Full refund if the LEI has not yet been issued, renewed or transferred (except a transfer stopped by a transfer objection, see below).
- Full refund if the LEI cannot be issued for reasons not caused by you.
- If a transfer is stopped by a transfer objection, we refund the amount paid less any costs already incurred for the application, such as a fee charged by the LEI Issuer.
- If the LEI has already been issued, renewed or transferred, we refund the amount paid less the LEI Issuer's fee for the work already done. We tell you the amount before the refund is made.
- If you move your LEI to another provider, a prepaid period is not refunded.
How to request a refund
- Send an e-mail to support@leimint.com within 60 days of your payment and include your order number.
- We reply within one business day.
- The refund is made to the original payment method within 14 days.
Binding terms
10. Delivery
We submit the application to the LEI Issuer after payment and once the power of attorney has been signed. LEIs are usually issued within one business day, but issuance depends on validation by the LEI Issuer and the availability of business register data and is therefore not guaranteed within a specific time. If an LEI cannot be issued for reasons not caused by you, we refund the full amount paid.
11. Refunds
You may request a refund by e-mail to support@leimint.com within 60 days of a payment. If the LEI has not yet been issued, renewed or transferred, we refund the full amount. If a transfer is stopped by a transfer objection, we refund the amount paid less any costs already incurred in connection with the application, such as a fee charged to us by the LEI Issuer. If the LEI has already been issued, renewed or transferred, we refund the amount paid less the fee charged by the LEI Issuer for the work already performed. In each case we state the deduction in our reply before the refund is made. Refunds are made to the original payment method within 14 days.
13. Moving to another provider
You may transfer your LEI to another LEI Issuer at any time, also through another Registration Agent; a prepaid period is not refunded on transfer, except as set out in section 11.